We only ship to the US and Canada. Some customers have had friends in the United States ship items from my shop to their country, however, once and item is out of my hands and passed to the post office I am no longer responsible for it.

No, I do not make custom items aside from a custom vest auction that may be held 1-2 times per year. There are no exceptions.

No.

My general recommendation is to purchase a vest panel that is roughly 60% of your dogs total girth measurement, but many service dog handlers have their own preference. Some handlers prefer larger panels and some prefer smaller panels. 

No. I do not sell or make digitized files for other people.

  There are three main types of sales that we have in order of most popular/common: 

• Large Premade sales: These have a set date and time (provided in Eastern Standard Time). I will announce on the Instagram account @captains_canine_attire 3-5 days ahead of a large premade sale. Throughout the next few days I'll show off on stories what items are being made and post about them as well. These sales tend to go quick, I recommend being on the website a few minutes prior and refreshing the page when the sale starts (that's when the items will auto-populate). Whoever checks out with the item first will receive it. 
• Surprise sales: These take place over the course of a certain period of time - usually a week. I will post to Instagram randomly throughout the week, when the post happens the items will populate on the website and whoever checks out first will receive it. I do not let anyone know when the items are going live so that it is fair. 
• Pre-order sales: Sometimes when there is a patch set or sweatshirt/hoodie that is popular I will put up pre-orders. These are capped at a certain number and may show up as a surprise on the website or during a large premade sale. These items are made and sent out within a given timeframe. 

No. I do not accept extra money in exchange for you to receive an item, I keep sales fair. 

Sure!! Just understand that there is not a guarantee that I will make it and that it will not be a custom item for you. If it were to be made, it would be put into a premade or surprise sale and you would have the same chance at getting it as someone else. 

I do occasionally make non-service dog items, such as In Training leash wraps and patches, I'm also expanding into decorative collars that can be used for pets. I do not make embroidered vest for pet dogs or ESAs. There are sometimes vests with stitched on loop (the softer fabric that patches stick on to), this allows the customer to purchase patches with their desired wording - please note that I will not make emotional support animal patches.

Straps are super long, which allows for the purchaser to cut them to their desired length and heat seal the end with a lighter to keep it from fraying.

That falls under custom items, but you are more than welcome to message me your ideas and I'll see if I can include it in a premade sale!

Within 2-7 business days. If an emergency happens and I am unable to ship within that timeframe I will inform everyone via Instagram stories.

I tend to have sales ever 1-2 weeks. Keep an eye out for stories or posts about upcoming sales!

There are some vests that can be remade and others that won't be remade. If a vest has fabric panels on the side then it is a one of a kind piece. If the vest is all canvas then that is one that can be remade in the future.